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SHOPPING, SHIPPING AND RETURNS

Our online store stocks exclusive brands from all over the world. It’s very important to us that you enjoy your shopping experience, and we take great care to make sure that the site is simple to use, easy to understand and always keep your details secure.

If you would like to stay up to date with A Little Bird Told Me… and receive advanced information and offers, please subscribe to our newsletter.

To shop at Alittlebirdtoldme.nl you need to be 18 years old or over and possess a valid credit card or debit card that we accept. By placing an order, you are accepting the A Little Bird Told Me… contract and terms and conditions. All orders are subject to availability and confirmation of the order price.

The language of the contract is Dutch and English, and we will sell our collections in Euros (€). Based on the selected shipping country, the prices displayed in the A Little Bird Told Me… online store include statutory Value Added Tax, but do not include a delivery charge.


HOW TO SHOP

Shopping with us should be as enjoyable and inspiring as shopping in stores. And just as easy! You do not have to create an account with us. You can just add products to our shopping cart and empty it at any time – we do not keep track of the items you are interested in, until you place your order.

Don’t worry if you make a mistake or change your mind about anything – you will be able to double check and adjust your order before the final confirmation step. After you have placed your order, we will send you a confirmation e-mail with your order number. As soon your order is packed and ready to be shipped from our warehouse you’ll receive a second message, confirming that it’s on its way.


CHANGING AN EXISTING ORDER
We start to process your order as soon as you place it to make sure that you receive your items a quickly as possible. This means that if you change your mind or realize that you have made a mistake after placing your order, there is very limited time frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact the A Little Bird Told Me… Customer Service team as soon as possible. They will be happy to help you! If your order has already been dispatched from our warehouse before you cancel or change it, you can simply return it to us for a refund and place a new order.


DELIVERY
Your products will normally be shipped on the working day after you place your order. However, some products are on pre-order and will have a longer shipping time. Each product is clearly marked with an estimated shipping time. Please allow up to 5 working days for delivery after your order has left our warehouse. You will receive a status update as soon as your order is on its way.

Your order will be delivered with UPS or PostNL (or their partner companies) to the address you specified. Anyone at the delivery address can sign for the parcel. If no one is available to sign for the parcel, a drop card will be put through the door to let you know. After three delivery attempts the parcel will be sent to the nearest UPS depot or postal office for collection. To make sure that your products are delivered before December 24, please place your order in time.


RETURNS & EXCHANGES
To us, no order is complete until you are fully satisfied. You have 14 days to return or exchange an item for a different color or size, if it’s the same price or less. We’ll give you a full refund within 5 days from your return is registered at our warehouse (or refund the difference, if any, in the case of exchanges) by the same method you used to pay. Note that shipping cost for returning your object will not be refunded. Download a return form HERE.

Please ensure that all items are returned clean, undamaged, unworn and have all or their tags and original packaging. Watches must be returned in their original boxes. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged, will not be refunded and will be sent back to you. Please note that shipping cost for returning your object will not be refunded.

HOW TO RETURN OR EXCHANGE AN ITEM:
1. Pack your item in the original box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can).
2. Fill in the returns note using the return codes. If applicable, add the details of the new size or color that you would like in exchange. Put the note inside the parcel.
3. Take the parcel to your post office and sent it to the address provided. Remember to ask for proof of postage. Please keep in mind that financial responsibility for the return is your until it reaches us.


RETURN ADDRESS:

   RETURNS DEPARTMENT A LITTLE BIRD TOLD ME...
   Kerklaan 24
   2282 CK Rijswijk

       











SHIPPING OPTIONS

  • AUSTRALIA & NEW ZEALAND

  • AUSTRIA

  • BELGIUM

  • CANADA

  • CHINA

  • DENMARK

  • FINLAND

  • FRANCE

  • GERMANY

  • GREECE

  • HONGKONG

  • ICELAND

  • IRELAND

  • ITALY

  • JAPAN

  • NORWAY

  • POLAND

  • PORTUGAL

  • SPAIN

  • SURINAME

  • SWEDEN

  • SWITZERLAND

  • THE NETHERLANDS

  • UNITED KINGDOM

  • UNITED STATES